Summary: Faculty, staff, and students can use this form to ask a question or report a computer, phone, network, password, or cable TV problem to the HelpCenter.

Contact Information Full Name:   BC Username: (if unknown, call 2-HELP) Phone Number: (where you can be reached) Email Address: (where you can be reached) Preferred Contact Method: Phone Email

Question / Problem Type Computer Computer does not start Computer is slow Software problem Virus problem Other Phone Phone activation (5-DIAL) No dial tone Long distance Voicemail Other Internet / Networking Cannot get on wireless network Cannot get on ethernet network Activation problem Other Password Cannot access service Cable TV Channels missing Picture fuzzy Other Other Problem Feedback

Description What platform are you using? (Mac, PC...) What program is causing the error? Do you know what virus you have? Does your phone work in another jack? What is your BC phone number? Have you read the Long Distance Help Article? Did you complete the steps in the Wireless Help Article? Did complete the steps in the Ethernet Help Article? What is your IP address? What service are you trying to access? Did you complete the steps in the Cable TV Help Article? What channels are missing? What channels are fuzzy? What is your building? What is your room number? What is your jack number? Ask a question or describe the problem and the steps leading up to it. Include any error messages you are receiving.